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Championing the Australian Community Care Industry

The Australian Community Industry Alliance (ACIA) is a peak body for Community Service, Aged Care, and Disability providers across Australia. Our journey began in 2005 as the Attendant Care Industry Association (ACIA), when a dedicated group of service providers identified the need for an independent organisation to support non-government organisations in the community services sector. These organisations provide vital services to individuals with disabilities, those with complex or long-term care needs, and those who may have experienced traumatic injury. Established with the support of grants from icare and MAIB, ACIA was created to address the key issues facing this growing industry.


As the care sector has evolved, ACIA is playing an important role in providing a quality framework for people receiving care who are not funded by the NDIS or Aged Care, and therefore not covered by those industry standards. From its inception, ACIA has been committed to promoting and implementing its vision of an empowered attendant care industry known for its quality services and positive client outcomes. Although ACIA started as a NSW-based association, it has since grown into a national organisation with a nationwide agenda.

ACIA'S STRATEGY
ACIA'S SUBMISSIONS

Empowering Excellence in Community Care

Community

ACIA values the work of community care providers and believes every individual requiring community support deserves access to high-quality services.

Collaboration

We work with service providers, insurers, case managers, and government agencies to enhance community support and drive continuous improvement.

Development

We develop and deliver education and training opportunities that empower our providers to offer best-practice supports

Quality

We develop and oversee a set of quality standards that reflect the diverse needs of Australians who require community support.

​Meet our Board of Directors

ACIA is led by a passionate and experienced Board of Directors who are committed to empowering community care providers and their users through the development of high-quality services and standards.

Sue Cudmore | CHAIRPERSON

Sue Cudmore is an accomplished healthcare professional with over 20 years of experience in the clinical governance space. In 2002, Sue co-founded Alliance Health Services Group, a recruitment agency spanning the nursing, aged care, and disability sectors.

In 2014, the NSW Business Chamber acquired the Alliance Health Services Group. Sue took on the role of Chief Operating Officer, where she managed the integration and operations of existing and new businesses spanning the healthcare, disability, community aged care, labour hire, and group training sectors.


In July 2023, after nine years as COO, Sue stepped away from Alliance and is currently providing consulting and advisory services to the sector.


As Chairperson, Sue uses her invaluable knowledge of the community care industry to drive ACIA’s mission and empower its members.


Sue is a Graduate of the Australian Institute of Company Directors and holds a Master of Public Health and a Bachelor of Nursing.

Tatum Steers | VICE-CHAIRPERSON

Tatum Steers is an experienced Quality, Risk and Compliance Manager with a passion for working in the healthcare, education, and not-for-profit sectors.


As Vice-Chairperson at ACIA, Tatum partners with the board to develop and drive the strategic direction of the organisation whilst maintaining the highest standards of governance.


Tatum currently works as an NDIS Approved Quality Auditor and is a Co-Founder of Hirey, an online marketplace for sourcing pre-screened aged and disability care talent who are ready for hire.


Tatum holds a Bachelor of Commerce (HR & Marketing) and a Diploma of Quality Auditing. 

Damon Ashton | TREASURER

Over the past 30 years, Damon Ashton has worked with several organisations throughout the disability sector, including the Cerebral Palsy Alliance (formerly the Spastic Centre of NSW), the Australian Quadriplegic Association, and the Home Care Service of NSW.

            

For more than 15 years, Damon was the Managing Director of Care1, where he oversaw the management and governance of the organisation. He is currently the Managing Director of Train2care, a Registered Training Organisation (RTO) that provides nationally recognised training to people and organisations in the care industry.

            

Damon applies his executive knowledge and experience of the aged and community care sector to his role at ACIA, where he helps to drive the organisation towards long-term success.

Anil Bhakri | NON-EXECUTIVE DIRECTOR

Anil is the Managing Director of ADS Care, a leading service provider in the community care industry. Within this role, Anil combines his passion for disability care with the knowledge and expertise from his previous roles as a Care Support Worker.

                        

Anil believes in adopting a people-centred approach to community care services, consistently finding ways to deliver higher levels of care and safety for participants.

                        

Before joining ADS Care, Anil worked as a Senior Sales Manager for several multinational companies. In his role as Non-Executive Director for ACIA, Anil applies analytical and strategic expertise from these prior roles to improve standards within the community care industry and community. 

Barbra McCauley | NON-EXECUTIVE DIRECTOR

Barbra McCauley is a Branch Manager for the Complete Care Team, an organisation that provides Attendant Care and Nursing Care services to the NSW community.  Since joining the organisation in 2002, Barbra has played a central role in developing and implementing policies and procedures that assist the organisation in gaining and maintaining certification to the ACIS  standards.

 

Barbra is passionate about continuous improvement in the community care industry. As a Non-Executive Director, she works with ACIA to help providers in the Aged and Disability sector meet the diverse quality service needs of participants with a focus on individualised care. 

Trudy Minett | NON-EXECUTIVE DIRECTOR

Trudy Minett has more than 30 years of experience in the personal injury insurance industry, where she managed schemes that support people living with disability.

 

In her previous roles as Chief Executive Officer at the Motor Accident Commission and Lifetime Support Authority, Trudy designed, implemented and managed organisational governance frameworks.

 

Having worked in the community care sector for several decades, Trudy understands the importance of person-centred practices and decision-making. As Non-Executive Director at ACIA, she uses her extensive experience in operational management, strategic planning, and governance and risk management to guide the organisation and its members towards long-term success.

Become an ACIA member today to advance your community care practice with high-quality education and training opportunities.

BECOME A MEMBER
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