• Training & Events

    ACIA is committed to providing training and support for your needs and that of your staff and clients. See below a list of upcoming sessions.

    ACIA Self-Paced Training

    Easy to access, high quality content, evidence of competency

BNG - ACIA Quality Portal Information Session

Thursday, 22 June 2023 - 11-12pm AEST, FREE

ACIA would like to invite members and organisations to an upcoming webinar on the ACIA Quality Portal.  ACIA has been partnered with BNG to provide the ACIA Quality Portal for almost 10 years. The ACIA Quality Portal developed by BNG is available to ACIA members at a discounted price (15% reduction).

BNG is a leading provider of online platforms that help Australian community and health service providers streamline their standards compliance, quality management and organisational capacity building.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      The ACIA Quality Portal is designed to streamline member’s compliance with ACIS 4.0 as well as more than 100 leading Australian health and human services standards. There have been some exciting developments with the Portal over the last 12-months and BNG will highlight new resources and functionality within the platform.

ACIA has organised with BNG to offer a free information session to ACIA members and other organisations to understand more about the portal.                                                                                                                                                                                                                                                                                                                                                            

In addition, for ACIA members who are not familiar with the Portal, you are welcome to click here to take out a free 2-week trial.

Work Health and Safety When Delivery Services in the Community

Wednesday, 29 November 2023 & Wednesday, 6 December 2023 - 10-12pm AEST, Member: $350 exc GST / Non Member: $500 exc GST

·Are you comfortable with the supports you have in place for your staff when they are       providing services in the community?

· Are you complying with your work health and safety responsibilities?

·Does your Board and Executive have adequate oversight of work health and safety risk?


If you want to know more about work health and safety and the community services industry, you may be interested in this course.


Two interactive sessions (2 hours each) for managers and team leaders, to assist them in supporting their staff when working with clients in the community.

The first session will focus on work health and safety responsibilities for the community services industry and the second session will  focus on the systems and processes to have in place for support workers working in the community.

ACIS 4.0 Introduction
Tuesday, 29 August 2023 - 3-5pm AEST, Member: $140 / Non Member: $200 exc GST

You are invited to a course that overviews ACIS 4.0, the standards, how it maps to NDIS and Aged Care Act, the Scheme and the process of certification.

Eliminating URPs: Collective leadership and responsibility in upholding rights.​

Tuesday, October 26th 1pm-3pm AEST - FREE

The workshop will present the problem statement of the increasing use of unauthorised use of restrictive practices (URPs). It will also present the barriers commonly reported by providers but will also emphasise the reasonable steps required by providers need to undertake to eliminate URPs, and discuss the assistance the NDIS Quality and Safeguards Commission (the Commission) provide. The workshop will present some of the actions the Commission has taken to build capability and quality of providers. A reflective practice on case studies will be discussed.


Senior Practitioner, Behaviour Support

NDIS Quality and Safeguards Commission

Jeff is the national Senior Practitioner with the NDIS Quality and Safeguards Commission. He has worked in human services for about 30 years in government and non-government settings. He held two inaugural statutory roles in Victoria and Queensland in protecting the rights of people with disability subject to restrictive practices.

Jeff is Adjunct Professor at the University of Queensland’s School of Education. His current research focus is on applying the CRPD in practice and eliminating the use of restrictive practices. He was also a Finalist in the Australian Human Rights Award 2010 for his work in protecting the rights of people with disabilities subjected to restrictive practices. 

ACIS 4.0 - Certification Training for Auditors
Friday, 6th October 9am-4pm AEST
Please reach out to ACIA for further information and fee details.

Clinical Governance Master Class

Master class on clinical governance, to support meaningful and practical examples for Providers:
  • Understand the concepts of clinical governance;
  • Implement clinical governance structure that meets organisational needs;
  • Apply systematic approach to standards and safeguarding through clinical governance;
  • Identify elements of safety, quality and risk management and how they relate to adverse events; and
  • Explore examples of good clinical governance that you can implement.

FREE - Roundtable with NDIS Registrar and NDIS Behaviour Support Expert 2.0
Wednesday, 6th of July 1pm-2pm AEST

We have organised a roundtable for our members to talk directly again with Sam Taylor (NDIS Registrar) and Jeff Chan (NDIS Behaviour Practitioner) so you can ask questions of them directly.  This has come from various discussions we have had with them around our concerns for; unregistered providers, registration groups, participant plan changes, funding, NDIS worker screening, NDIS new standards and how they were implemented, NDIS Standards, lack of transparency of data and complaints management.  This is your chance to ask them directly... I think, they think, we are making up these issues.

Register Here